NUUWAÏ UG Returns Policy
Please note, NUUWAI does not offer prepaid return labels. We kindly request that you cover the shipping costs for returning your item back to Germany and sincerely appreciate your understanding and support in this matter.
To proceed with a return, please send us a message to info@slownature.com. Please, provide us with order number and we will help you manage your return.
Please send a return only after sending us an email to info@slownature.com, so that we can process your refund correctly. Address for returns:
Lagerei und Spedition Dirk Vollmer GmbH
c/o nuuwaï / GoJungo
Bei der Lehmkuhle 1&3
21629 Neu Wulmstorf
Germany
Bei der Lehmkuhle 1&3
21629 Neu Wulmstorf
Germany
Below you will find more information about the Nuuwai Returns Policy.
Right of withdrawal. Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor independent.
Revocation
Withdrawal
You are entitled to withdraw from this contract within fourteen days without giving any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from your having a different type of delivery than that offered by us, the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the cost of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion of revocation
The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
Withdrawal form
If you want to revoke the contract, please fill out this form and send it back.
At
Withdrawal
You are entitled to withdraw from this contract within fourteen days without giving any reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from your having a different type of delivery than that offered by us, the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the cost of returning the goods.
You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.
Exclusion of revocation
The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
Withdrawal form
If you want to revoke the contract, please fill out this form and send it back.
At
Lagerei und Spedition Dirk Vollmer GmbH
c/o nuuwaï / GoJungo
Bei der Lehmkuhle 1&3
21629 Neu Wulmstorf
Germany
Bei der Lehmkuhle 1&3
21629 Neu Wulmstorf
Germany
I / we hereby revoke the contract concluded by me / us for the purchase of the following goods:
.............................................................................. .. ..........................................
........................................................................................................................ ..
Name of the goods, if applicable order number and price)
Goods ordered on: ........................
date
Goods were recieved on: ……………………
date
Name and address of the consumer:
...................................................................................................
...................................................................................................
Date, signature: ……………………………………………………………….
Repayment in the exercise of the right of revocation
If you exercise your right of revocation, we use the same means of payment for repayments that you used in the original transaction.