DraussenImFreien GmbH Returns Policy
Please kindly send us a message with your Name and Order number to Slow Nature support. We will help you to manage the return. We normally respond within 24 hours.
The following right of withdrawal only applies to consumers.
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must send us a clear declaration (e.g. a letter sent by post) to us (DraussenImFrei GmbH - shareholders: Maxence Bolle & Tim Gewiss, Isabellenstr. 8, 50678 Cologne) of your decision to cancel this contract. You can use the attached sample withdrawal form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must send us a clear declaration (e.g. a letter sent by post) to us (DraussenImFrei GmbH - shareholders: Maxence Bolle & Tim Gewiss, Isabellenstr. 8, 50678 Cologne) of your decision to cancel this contract. You can use the attached sample withdrawal form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you cancel this contract, we have to repay all payments that we have received from you, including delivery costs, immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
You bear the direct costs of returning the goods.
If you cancel this contract, we have to repay all payments that we have received from you, including delivery costs, immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
You bear the direct costs of returning the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back)
- An DraussenImFrei GmbH - Partners Maxence Bolle & Tim Gewiss, Isabellenstr. 8, 50678 Cologne:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods / the provision of the following service (*)
- Ordered on (*) / received on (*) - Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
(*) Delete where inapplicable.
(If you want to cancel the contract, please fill out this form and send it back)
- An DraussenImFrei GmbH - Partners Maxence Bolle & Tim Gewiss, Isabellenstr. 8, 50678 Cologne:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods / the provision of the following service (*)
- Ordered on (*) / received on (*) - Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
- date
(*) Delete where inapplicable.
If you have any questions don’t hesitate to drop us a message here. We check our mailbox all the time and will respond to you ASAP.
See the full collection of Birkenspanner here.